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Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:
Necessary cookies
| Cookie | Information | Duration |
|---|---|---|
| JSESSIONID | Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests | Session cookie |
| GUEST_LANGUAGE_ID | This is a Liferay application cookie and used where multilingual pages are available | 12 months |
| COOKIE_SUPPORT | This is a Liferay application cookie which is set to support the use of Cookies | 12 months |
| AWSELB | This cookie is associated with Amazon Web Services and is used to keep users on the same server when users are in a Production environment where multiple servers are used | Session cookie |
| LFR_SESSION_STATE_20119 | This is a Liferay application cookie which is set to support the use of Cookies | Session cookie |
| cb-enabled | This cookie is used to check if cookies are enabled and if so, which categories | 12 months |
Analytics cookies
Cookie | Information | Duration |
|---|---|---|
_ga | These cookies are used to support the data collection for the use of Google Analytics | 2 years |
_gid | These cookies are used to support the data collection for the use of Google Analytics | 1 month |
_gcl_au | These cookies are used to support the data collection for the use of Google Analytics | 3 months |
_dc_gtm_UA-128111322-2 | These cookies are used to support the data collection for the use of Google Analytics | 1 minute |
_hjTLDTest | These cookies are used to support the use of HotJar | 1 year |
_hjid | These cookies are used to support the use of HotJar | 1 hour |
_hjFirstSeen | These cookies are used to support the use of HotJar | 30 minutes |
_hjIncludedInPageviewSample | These cookies are used to support the use of HotJar | 1 minute |
_hjAbsoluteSessionInProgress | These cookies are used to support the use of HotJar | 30 minutes |
_hjIncludedInSessionSample | These cookies are used to support the use of HotJar | 1 minute |
Performance cookies
| Cookie | Information | Duration |
|---|---|---|
| YSC | This is a YouTube cookie which tracks the views of a video | Session cookie |
Targeting / advertising cookies
Cookie | Information | Duration |
|---|---|---|
_evga_ | These are Salesforce cookies to support data collection, allowing UEA to personalise the website and other marketing channels such as email | 7 days, but there are situations where the cookie can expire in 24 hours if the referrer is a “known tracker” domain |
_sfid_ | These are Salesforce cookies to store any consents, allowing UEA to personalise the website and other marketing channels such as email | 7 days, but there are situations where the cookie can expire in 24 hours if the referrer is a “known tracker” domain |
_fbp | These cookies are Facebook cookies, allowing the UEA to advertise to a target audience | 3 months |
fr | These cookies are Facebook cookies, allowing the UEA to advertise to a target audience | 3 months |
VISTOR_INFO1_LIVE | This is a YouTube cookie which tracks the user for advertising purposes | 6 months |
IDE | These cookies are use for DoubleClick advertising | 13 months |
test_cookie | These cookies are use for DoubleClick advertising | 15 minutes |
Embedded content
We occasionally use embedded links from third parties' content to improve your experience with videos or forms. These companies (e.g. YouTube or Gecko) might use cookies to provide these services or otherwise enable them to track your use of their services. We advise you to check the cookie policies of any external website whose links we embed in our website.
How do I change my cookie settings?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
To deactivate the use of third party advertising cookies, you may visit the consumer page to manage the use of these types of cookies - see above links.
Changes to this policy
This page was last updated in October 2022, to add information on Interaction Studio.