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Reporting maintenance issues in your room, flat, office or around campus is quicker, easier, and simpler than ever before.
Using our Live Chat Service
We can help you if you have:
Issues with lighting, heating, toilets, sinks or showers in your room
Issues with the fridge, sink or cooking equipment in your kitchen
Other issues in your room, flat or around campus!
Our friendly Estates Helpdesk team can:
Chat to you to understand the problem
Log your issue to get it sorted
Update you on the progress of any jobs you have open
The Estates Live Chat service will operate 8am-4pm Monday to Friday (not including bank holidays).
Just click the chat icon at the bottom right of your screen to begin
You can still contact the Estates Helpdesk via the usual methods:
Email: Jobdone@uea.ac.uk
Telephone: 01603 59 2121
All non-urgent requests should be emailed to Jobdone@uea.ac.uk.
For emergencies please phone 01603 59 2121.