Accessibility statement

We're fully committed to providing an accessible web presence. We believe that our website should have a high standard of accessibility for all users.

Our website gives users access to UEA information, courses, research, business, services and activities offered publicly online. It's important to us that you have an enjoyable user experience on our website.

UEA website accessibility statement

This accessibility statement applies to UEA’s public website, www.uea.ac.uk. This website is run by UEA.

We want as many people as possible to be able to use this website. We work to maintain and improve accessibility across the website and will continue to do so.

For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has user-friendly guides on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

you cannot modify the line height or spacing of text
some older PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us at: digital@uea.ac.uk. We’ll consider your request and get back to you within 5 UEA working days.

How to contact us by phone or in person

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact digital@uea.ac.uk with specific details.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

UEA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the current non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Currently, outstanding non-compliances include:

Being able to use a keyboard to access all content and functionality of our pages (WCAG 2.1.1.)
Visible focus on some page elements is not always available (WCAG 2.4.7)
Some of our landing pages prevent moving content without providing pause, stop or hide options (WCAG 2.2.2)
Some page features may include insufficient colour contrasts (WCAG 1.4.3)
The main website navigation links do not currently use the semantically correct list hierarchy or ARIA parent roles (WCAG 1.3.1)
Some ARIA elements currently cause conflict with semantic HTML elements, particularly in the main website navigation (WCAG 4.1.2)
On some pages, certain features may not appear if you resize the text to 200% or above (WCAG 1.4.4.)
Some frame and iframe elements may not have useful <title> attribute values (WCAG 2.4.1 and WCAG 4.1.2)
Some ARIA components such as drop-down rows don’t currently have accessible names detailing their purpose (WCAG 4.1.2)
The ‘undergraduate’ option in our course finder currently lacks a unique ID (WCAG 4.1.1)
Some PDF document downloads currently lack a title that describes their topic or purpose (WCAG 2.4.2)
The tables in some PDFs need correct tagging for assistive technologies to properly interpret the row and column titles (WCAG 1.3.1).

Disproportionate burden

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We will make another assessment in 2025 when we review our accessibility project work.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents may still be essential to providing particular services. For example, we may have have PDFs with information on how users can access our services, or forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages by 2023.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams may not always include captions, because live video is currently exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 25 April 2022. It was last reviewed on 6 September 2024.

This website is regularly tested for accessibility by UEA, using the accessibility testing platform Silktide.

It was also tested by Cabinet Office on 12 June 2024. Access the Cabinet Office report before fixes.