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Our IT Services offer a wide range of IT and communication services to support you through your studies and work with us.
The IT Service Desk is the first place to contact if you need help with anything IT-related. We’re here 5 days a week offering support and advice, so you get the most out of our services. We can assist with software, IT accounts and other IT related issues. Find us here: ///clear.ranch.sparks
Headline Winter Break Opening Times.
The IT Service Desk will be available until 5pm on Friday 20 December and will reopen at 8am on Thursday 2 January.
Remote support via our live chat service will be available between 10am and 4pm on Monday the 23rd and Tuesday the 24th, Friday 27, Monday 30 and Tuesday 31 December.
The IT Services AI Assistant is available for support 24/7 during this period.
Try our new AI Assistant (beta)
Our AI Assistant is available 24/7 and is an easy way for new and returning students to find information about IT account passwords, campus cards, connecting to eduroam, printing and software.
Reset your Password
All UEA staff, students and visitors who have a method of authentication set up are able to reset their passwords using our Self Service Password Reset.
Live chat
You can access our service by selecting the 'Chat live with us' bubble at the foot of this page. If you are using an ad blocker or a non-UEA VPN you may need to turn these off to access livechat.
Our Live Chat service is a great way to contact us. You can talk to one of our advisers Monday to Friday from 08:00 to 17:00. Remember on Wednesday afternoons our Live Chat support is limited to helping with account access enquiries only.
If you try Live Chat just before we’re due to close, and we’re busy with other customers, we may not have a chance to connect with you, please try again the next working day.
Let us know what you want to talk to us about, by providing the information requested below, and we’ll try to connect you to an advisor as soon as possible.
While you’re waiting…
Many common issues can be fixed using our online self-help guides (UEA login required).
You’ll find advice for many common issues, such as connecting to Eduroam, changing your password and purchasing IT equipment.
If your question relates to the status of a service, including disruption and planned maintenance, please visit X (formerly known as Twitter) or our Service Status page.
Live Chat – Your questions answered
We’ve been listening to your feedback and produced these FAQs in response to the most common themes. Check back regularly for updates.
Continue to feedback on our service, we review all your comments.
Other ways to contact the IT Service Desk
You can log in, with your UEA username and password, to view all of our up-to-date contact information for the IT Service Desk on My UEA.